Delete your account
How to delete your Thepla House app account — from inside the app, or right here if you no longer have access to it.
Option 1 — delete in the app (fastest)
Open the Thepla House app and go to Profile → Delete account. Confirm, and your account is deleted.
Option 2 — request deletion by email
If you can’t access the app (lost phone, uninstalled, can’t sign in), email us at reports@theplahouse.com with the email address and/or phone number registered on your account, so we can find and verify it. Or use this pre-filled request:
We may reply to the registered email or phone to confirm it’s really you before deleting anything.
What happens when your account is deleted
- Your profile (name, email, phone) and saved delivery addresses are permanently erased.
- You are signed out of the app on all devices.
- Order and payment records are retained for billing, tax and legal purposes, but they are anonymized — no longer linked to you or any live identity. We never store card or UPI credentials at any point.
How long it takes
In-app deletion takes effect immediately. Email requests are verified and processed within 7 days of receiving them. Deletion is permanent and cannot be undone.
For anything else about your data, see our privacy policy.